What Is Southwest Airlines Name Change Policy?
Making a typo while booking your ticket can be frustrating, but thankfully, it doesn’t have to ruin your plans. The Southwest Airlines name change policy is designed to fix minor errors in passengers’ names while ensuring smooth travel. Below are the key points of the policy that will help you understand your options better.
Southwest Airlines is one of the most trusted names in air travel for its seamless service and reliability. However, it’s not uncommon for passengers to enter incorrect name details while booking their tickets. If this happens to you, don’t worry! Southwest Airlines provides an easy and transparent name change option. This guide will walk you through everything you need to know about the Southwest Airlines name change policy, including steps, methods, fees, and common questions.
Important Points About Name Changes:
- Full Name Changes Are Not Allowed
If you need to alter your entire name, you must cancel your existing reservation and rebook with the correct details. - Minor Corrections Are Permitted
You can fix minor spelling errors (up to three characters in your first, middle, or last name). Southwest Airlines ensures that small mistakes don’t create hassles. - Legal Name Changes Supported
Name changes due to legal circumstances like marriage, divorce, or adoption are allowed. Documentation proof is required in such cases. - Non-Transferable Tickets
Tickets on Southwest Airlines are non-transferable and cannot be used by another person.
Fee-Free Name Changes Within 24 Hours
If the error is discovered within 24 hours of booking, you can cancel your reservation for free, get a refund, and rebook it with the correct name—without incurring any fees. After 24 hours, changes may require additional charges.
How To Request a Name Change on Southwest Airlines
Whether you misspelled a name or require a legal name adjustment, Southwest Airlines offers both online and offline methods to address the issue. Here’s how to get it done efficiently.
Online Methods for Name Changes
1. Through the Official Website
One of the fastest ways to correct a name on your ticket is by visiting Southwest Airlines’ official website. Follow these steps:
- Open Southwest Airlines’ website.
- Go to the Manage Booking section on the homepage.
- Enter your 6-digit booking confirmation code and your last name.
- Find your reservation and choose the option to “Change Name.”
- Adjust up to four characters in the relevant parts of the name field (first, middle, or last).
- Pay any applicable fees or differences in ticket costs.
- Once done, you’ll receive a confirmation email with the updated details.
2. Use the Mobile App
The official mobile app, available for both iOS and Android, also allows name corrections. Here’s how to do it:
- Download and log into the Southwest Airlines mobile app.
- Access your ticket under the My Bookings section.
- Follow the on-screen instructions to make the required changes.
- Submit your changes and wait for confirmation.
3. Send an Email
If you prefer, you can contact Southwest Airlines via email. Attach the required documentation (if applicable) and explain your request for a name correction. The airline will respond with updates to your booking.
Offline Methods for Name Changes
1. Call Their Customer Support
Reach out to Southwest Airlines’ customer service team via their helpline. A representative will assist you with the name correction process. Keep the following ready before calling:
- Your booking confirmation number.
- Proof of identity or any document that justifies the legal name change.
- Your current ticket details.
2. Visit the Airport Counter
For last-minute corrections, head to the Southwest Airlines counter at the airport. Share your ticket details and any supporting documents, and the airline staff will process the corrections.
Required Documentation for Legal Name Changes
If the name change is due to legal reasons—such as marriage, divorce, or adoption—you will need to provide the following documents:
- Marriage Certificate (for a name change after marriage).
- Court Orders or Divorce Decree (for name changes due to divorce).
- Adoption Papers (if applicable).
Ensure you carry both the original documents and a copy for verification purposes.
Fees for Southwest Airlines Name Changes
Understanding the costs involved in name changes is crucial when making corrections. Here’s what you need to know about Southwest Airlines’ fee policy:
- Within 24 Hours of Booking
Name changes made within 24 hours of the original booking are completely free. Simply cancel and rebook to avoid charges. - After 24 Hours
There’s a fee of up to $200 for name corrections depending on the circumstances. Additionally, fare differences may apply if ticket prices have changed.
Frequently Asked Questions (FAQs)
Can I Transfer My Ticket to Someone Else?
No. Southwest Airlines prohibits the transfer of tickets or PNRs to another passenger.
How Many Characters Can I Correct?
You can modify up to 4 characters across the first, middle, or last name.
Can I Make a Name Change Without Proof?
Minor typo corrections do not require documentation. However, legal name changes call for appropriate proof like marriage certificates or court orders.
What Happens if I Notice the Error Right Before My Flight?
For last-minute corrections, visit the airport ticket counter or speak directly to the airline’s customer service.
Is There Any Fee Waiver for Frequent Flyers?
No, all passengers, including Southwest program members, must pay applicable charges for name corrections made after the 24-hour free window.
Final Thoughts on the Southwest Airlines Name Change Policy
The Southwest Airlines name change policy ensures travelers can fix errors in their booking details without unnecessary hassle. By understanding the rules and processes, you can avoid last-minute stress and complete your name change quickly. Whether you need to make an online correction or visit their airport counter, Southwest offers multiple user-friendly options to match your convenience.
Plan your travel with peace of mind knowing your ticket details can be easily updated. If you need assistance, Southwest’s customer service is available to guide you every step of the way!
